Last Updated: January 2026
Combined Intelligence (Pty) Ltd ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use the Combined Intelligence platform and related services (the "Service").
We are domiciled in the Republic of South Africa and comply with the Protection of Personal Information Act 4 of 2013 ("POPIA") and other applicable data protection laws.
For purposes of POPIA, the responsible party for your personal information is:
We collect the following categories of personal information:
You retain ownership of all content you upload. We process this content solely to provide the Service to you.
We use your personal information for the following purposes:
| Purpose | Legal Basis (POPIA) |
|---|---|
| Providing and operating the Service | Performance of contract |
| Processing payments and billing | Performance of contract |
| Account management and authentication | Performance of contract |
| Customer support and communications | Performance of contract / Legitimate interest |
| Service improvement and analytics | Legitimate interest |
| Security and fraud prevention | Legitimate interest / Legal obligation |
| Legal compliance and dispute resolution | Legal obligation |
| Marketing communications (with consent) | Consent |
When you use AI Companions or content generation features:
We use the following AI service providers to process your data:
These providers process data in accordance with their own privacy policies and data processing agreements we have in place with them. Data sent to these providers is used solely to generate responses and is not used to train their models without separate consent.
We only send the minimum data necessary to AI providers to fulfill your requests. We do not share your account information, billing details, or other personal data unrelated to the specific AI query.
We do not sell your personal information. We may share your information in the following circumstances:
We share data with trusted third parties who assist us in operating the Service:
All service providers are bound by data processing agreements requiring them to protect your information.
We may disclose your information when required by law, such as:
If Combined Intelligence is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change.
We may share your information for other purposes with your explicit consent.
Your personal information may be transferred to and processed in countries outside of South Africa, including the United States, where our AI providers and some infrastructure services are located.
When we transfer data internationally, we ensure appropriate safeguards are in place:
We implement appropriate technical and organizational measures to protect your personal information:
While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
We retain your personal information only for as long as necessary:
After the retention period, data is securely deleted or anonymized.
As a data subject under POPIA, you have the following rights:
You may request confirmation of whether we hold your personal information and access to that information.
You may request that we correct or update inaccurate or incomplete personal information.
You may request deletion of your personal information, subject to legal retention requirements.
You may object to the processing of your personal information for direct marketing purposes or on grounds relating to your particular situation.
You may request a copy of your personal information in a structured, commonly used, machine-readable format.
Where processing is based on consent, you may withdraw that consent at any time.
To exercise any of these rights:
We may need to verify your identity before processing your request.
We use cookies and similar technologies for the following purposes:
Required for the Service to function properly:
Help us understand how users interact with the Service:
You can control cookies through your browser settings. Note that disabling essential cookies may affect Service functionality.
The Service is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
The Service may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.
We may update this Privacy Policy from time to time. We will notify you of material changes by:
Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.
If you believe your personal information has been processed in violation of POPIA, you have the right to lodge a complaint with:
We encourage you to contact us first so we can try to resolve your concerns.
For questions about this Privacy Policy or our privacy practices, please contact us:
© 2026 Combined Intelligence (Pty) Ltd. All rights reserved.
Registered in the Republic of South Africa